Last Updated: June 27, 2026
Our Policy
Due to the nature of research-grade products, including research peptides and related laboratory reagents, PureForm Labs does not accept returns once an order has been shipped or delivered.
All sales are final unless the product arrives damaged, defective, incorrect, or visibly compromised during transit.
Because our products are intended strictly for laboratory research use only, we cannot accept returned products due to safety, handling, storage, and quality-control requirements.
Defective or Damaged Products
PureForm Labs stands behind the quality of every product we ship.
If your order arrives damaged, defective, incorrect, missing an item, or compromised during transit, please contact us within 48 hours of delivery at contact@pureformlabs.co.uk with your order number and clear photographs of the issue.
Once received, we will review your claim promptly. If the issue is confirmed to be caused by our fulfillment process, packaging, or shipping carrier, we may arrange a replacement, store credit, or another appropriate resolution at our discretion.
What We Cannot Replace or Refund
We are unable to offer replacements, refunds, or store credit in the following situations:
If the product has been incorrectly stored after delivery.
If the issue arises from improper handling, reconstitution, use, or storage.
If contact is made more than 48 hours after delivery.
If no clear photographic evidence is provided.
If the product has been partially or fully used.
If the customer entered an incorrect shipping address.
If delivery failed because the customer was unavailable or did not collect the package.
If the customer changes their mind after the order has shipped.
If the product was purchased for any use other than legitimate laboratory research purposes.
Order Issues
If you believe there is an issue with your order, please contact us as soon as possible. Include your full name, order number, email address used at checkout, a description of the issue, and clear photos where applicable.
We will review each claim carefully and aim to respond as quickly as possible.
Shipping Delays
Delivery timeframes are estimates only and are not guaranteed.
PureForm Labs is not responsible for delays caused by shipping carriers, customs, weather conditions, incorrect shipping details, regulatory inspections, or circumstances outside our control.
Refunds are not issued solely because of courier delays once an order has been dispatched.
Contact
For all return, replacement, or damaged-order claims, please contact us at:
Email: contact@pureformlabs.co.uk
We aim to respond to all valid claims as quickly as possible.
PureForm Labs — Research-grade products for laboratory research purposes only. Not for human consumption.
